CrewDesk

CrewDesk/Guides/Client feedback and approvals

How to manage client feedback on a videoFeedback that ends.

Projects rarely run late because of the shoot. They run late in the edit, when feedback arrives in pieces from five people. A simple approval process fixes most of it.

One click, no account. The demo is filled with sample productions and rebuilt every day.

The short answer

Agree before the shoot on the number of revision rounds, name one person who collects the client's feedback, send each version with a date for the answer, and record every approval in writing. Then follow each round as a task with an owner.

Set the rules in the brief

  • How many rounds are included. Two or three is common for commercial work. Write what an extra round costs.
  • What each round is for. Round one: structure and message. Round two: details. Final: errors only.
  • Who speaks for the client. One name. That person gathers everyone's comments and resolves contradictions before sending.
  • How long the client has. A version without a reply date waits forever.

Run each round the same way

  1. Send the version with context. What changed, what is still temporary (music, color, graphics), what you need them to decide.
  2. Collect comments with timecodes in a review tool or a single document. Not by phone, not in three emails.
  3. Confirm your understanding of unclear comments before the editor starts.
  4. Reply to every comment: done, or not done and why.
  5. Record the approval in writing with its date.

Protect picture lock

Once the edit is approved, sound, music and color are finished against it. A change after that point undoes paid work. Ask for a clear written approval of the locked edit and explain to the client what it means before they watch.

Track it where the production lives

In CrewDesk each version is a task on the production: sent on a date, waiting on a named person, due back on another. The waiting status shows at a glance which projects are stopped on the client's side, and the approval itself is noted on the project.

Questions

Asked before the first call

How many revision rounds are normal for a video?

Two or three rounds are a common practice for commercial and corporate work. What matters is that the number is agreed in writing before the work starts.

What if the client sends feedback from several people?

Send it back, kindly, and ask the named contact to merge it. Contradictory comments cannot be executed.

What is picture lock?

The approved final edit of the image. After it, changes to timing force sound and color work to be redone.

● Rolling

See it run.

CrewDesk is a working application, not a mock-up. Open it, move a project to the next stage, assign a task, and judge it on what it does.